info@coachhouseantique.com
(514) 613-4263

FAQS

How may we help you?

Our toll free number is:  1-800-717-6191

Our email address is: info@coachhouseantique.com

Please see below some frequently asked questions (FAQs) to assist with you purchases.

PAYMENT METHODS

Which method of payment do you accept?

We accept:

  • Visa®
  • MasterCard®
  • PayPal®

When will I be charged for my order?

When you place an order, Coach House authorizes your credit card to ensure sufficient credit is available.  A hold is placed on funds equal to your order until the order is shipped.  When the order is shipped your card will be charged the full amount.

What happens if I have multiple shipments?

For convenience, we offer combined shipping.

What currency is used?

All purchases are in USD.

ORDERS

Are orders subject to tax?

Yes, as required by law Coach House must charge applicable sales taxes to Canadian Buyers.

Can I place my order through email?

Place your order via the Shopping cart.  For security reasons, we do not accept orders via email; we would be pleased to assist you by telephone.  Please call 1-800-717-6191.

How can I cancel or change my order?

Please call us at 1-800-717-6191.  Please have your order number when you call.

Do offer a money back guarantee?

A satisfied customer is paramount. Items are accepted for return with prior arrangements. Please contact us at info@coachhouseantique.com or call us at 1-800-717-6191

How do I check the status of my order?

We provide information on the status of your order automatically. Once the order is received, you will receive an email confirmation and again when it is processed and shipped.

How do I track my package?

When you order is shipped, you will receive an email notification with the tracking number.   Also you can track your order online or call 1-800-521-2364.  Please have your order number when calling.

SHIPPING AND HANDLING

Do you offer free shipping?

We offer free shipping to Canada and the Continental USA on jewelry and small items. For further information contact us at info@coachhouseantique.com or call us at 1-800-717-6191

How long does it take to ship my order?

The majority of orders placed prior to 1:00 pm EST will ship the same business day.

When will I receive my order?

Standard Shipping:  within 1-7 business days when the order is placed by 1:00 pm EST.

Express Shipping:  within 1-3 business days when the order is placed by 1:00 pm EST.

Next Day Shipping:  within 1 business day when the order is placed by 1:00 pm EST. Please note, Continental US shipments are subject to customs clearance.

Please allow extra time for deliveries to non- major centres and remote locations.

Shipping times may also be impacted by weather conditions and other uncontrollable factors.

Are purchases subject to Customs duties and brokerage?

Depending on the item and destination, some customs duties and brokerage may be applicable.

Our courier DHL will inform you accordingly in advance of delivery should some payments be required.

SHOPPING CART

I’m having difficulty with the check out and/or adding items to my shopping cart.

The issue could be related to the browser which you are using.  Our site works best with the updated version of the most popular web browsers.  Please ensure you are using Firefox 3.5 or later; Google Chrome 2.0 or later.  If you are using Microsoft Internet Explorer please ensure you have the latest version.  While our website works with Mobile Safari, some customers have experienced some issues on their IPad.  If you are still experiencing issues, please contact us at info@coachhouseantique.com

LIQUIDATION OF HOME CONTENTS AND ASSETS

How to liquidate assets and home contents?

Coach House, a full service, Personal Property Estate Sales Experts Specializing in Residential Personal Property Liquidations! We perform contents of home sales, estate sales and liquidation sales for people who are moving, renovating, redecorating or for families of loved ones that have passed away and need to liquidate their assets and home contents.
We are here to simplify the process using our 40 years combined experience in the antique business and retail sales. Coach House maintains integrity throughout and should we need assistance, we call on our associates who are experts in their respective fields.

Please call us today for a free assessment!

Anna Kaufer

W: 514 937 6191
C: 514 928 8209
Toll-Free: 1-800-7176191